Return Exchange Policy
Return Exchange Policy At DFN TRADING L.L.C, we understand the importance of customer satisfaction and strive to ensure that all our products meet the highest quality standards. In the event that you are not completely satisfied with your purchase from our website, dfntrading.ae, we offer a return and exchange policy to ensure that our customers are fully satisfied with their purchases.
Return Policy:
We accept products that are in resalable condition up to 30 days from the date of shipment. If you encounter any issue within this time period, please contact us at help@dfntrading.ae and our customer service team will assist you in processing your return.
Exchange Policy:
If we have made a mistake with your order, we will gladly make it right by sending you a new item free of charge. However, if the customer has made a mistake with the order, the customer will need to send the item back to us and pay 50% of the original invoice amount. We will then send a fresh item to the customer. Therefore, we advise our customers to carefully check the size and color of the item before placing the order to avoid any inconvenience.
Refund Policy:
We want our customers to be completely satisfied with their purchase from DFN Trading L.L.C. Therefore, if you are not completely satisfied with your purchase, we offer a full refund within 10 days of purchase. However, please note that custom and personalized items, such as varsity jackets and bomber jackets that have been customized with logos, patches, and sizing details provided by the customer, are not returnable.
Care and Instructions:
We offer a custom design tool on our website, which allows customers to choose the right material, colors, and sizing of their jackets. If you cannot find a size that fits you on our size chart, you can select the custom sizing option. We advise our customers to ensure that their designs, logos, and patches are put on the jacket in the correct manner when designing their custom jackets.
At DFN TRADING L.L.C, we value our customers and strive to provide them with the best possible shopping experience. Our return and exchange policy is designed to ensure that our customers are fully satisfied with their purchases.
In case of exchange, the customer needs to send the jacket back to us and pay 50% of the original invoice, and we can send a fresh jacket. It is important to be 100% sure of your size and color choice when ordering a varsity or bomber jacket from us.
At DFN TRADING L.L.C, we strive to ensure that our customers are satisfied with their purchases, and we take the quality of our products seriously. In the unlikely event that you are not completely satisfied with your purchase from our stock jackets due to quality, sizing, or any other reason, we offer a full refund within 10 days of purchase.
Please note that custom and personalized varsity and bomber jackets are made just for you and are not returnable. We also provide care instructions for our jackets. If you opt for custom sizing, please choose the right material, colors, and sizing of your jacket. Ensure that your designs, logos, and patches are put on the jacket the right way to avoid any issues.
At DFN TRADING L.L.C, we value your privacy and do not collect any personal information unless you provide it voluntarily. We do not store credit card or debit card details. We understand that returns and exchanges can be a hassle, but we are committed to making the process as smooth as possible for our customers. If you have any issues with your purchase, please contact us at help@dfntrading.ae within 30 days of shipment, and we will do our best to help.
Thank you for choosing DFN TRADING L.L.C for your varsity and bomber jacket needs. We appreciate your business and strive to provide the best products and customer service possible.